Welcome to Numberonefashion Co.,ltd
FAQ's:
Q.) I have a question. How do I contact you?
A.) Please email ellafang0801@gmail.com. We ask that you read this page first because we tried to answer the questions that are asked frequently.
Q.) How much is shipping and do you ship worldwide?
A.) Shipping is $10 per item,if over 6prs each order we will offer50% discount on shipping and over 12prs we will offer free shipping,we ship worldwide.we will not offer discount for shipping if pay through paypal because we have to pay for paypal fees
Q.) I just placed an order. When will I get my item(s)?
A.) All payments will be processed between 1-2 business days. Once your payment is processed, we estimate that your item(s) will be shipped out within 3-4 business days. (this does not include weekends or holidays). All items come from factory directly
Q.) Do you know when my shoes will be shipped out to me?
A.) If you are asking this question within 3-4 business days after payment, PLEASE BE PATIENT. You will receive a tracking number usually within the first 4-5 days of payment. If your item have been delayed longer than 10-14 days, you will receive an email update on shipping status.
Q.) I typed in my tracking number, and there was no record of my item.
A.) Please try again in 2-3 days. We send out tracking numbers immediately upon shipping. Your package may not have been entered in the system yet.
POLICIES:
SHIPPING: shipping costs are shown in shopping cart. all payments will be processed within 1-2 business days. After payments are processed, please allow between 3-4 business days for your item(s) to be shipped. Keep in mind business days do not include weekends. Orders are processed and shipped Monday-Friday only (excluding holidays). Numberonefashion Co.,ltd cannot be held responsible for unanticipated delays. In the event that we are running late in shipping an item, we will notify the customer. However, once the package is mailed, it is out of our control and no longer the responsibility of Numberonefashion Co.,ltd. Your confirmation number will be your only reference for tracking your item after it has been mailed.
Customers are 100% responsible for providing a full and valid mailing address. Please include apartment number or unit number if applicable.
Here are 3 parties responsible for the shipping process. o First: Numberonefashion Co.,ltd is responsible for shipping items out in a timely manner. o Second: The shipping agent (USPS) is responsible for the transit and delivery of packages o Third: The Customer is responsible for ensuring the receipt of their package. ?Ideally, the Customer should arrange to be at home at the time they expect a package to arrive. Understandably, this is not always possible. The Customer is responsible for making any arrangements necessary to ensure receipt of their package. This includes, but is not limited to: mail forwarding in the event of a move, placing mail on hold in the event of going on vacation, or assigning an agent or family member to receive or pick up mail. Numberonefashion Co.,ltd cannot be held responsible for returned orders that are due to Customer negligence.
Tracking: Numberonefashion Co.,ltd automatically emails all customers with a confirmation number once their item(s) have been shipped. This number may be tracked at www.usps.com. Keep in mind items are shipped between 3-4 business days after payments are processed. Please be patient. You will receive a confirmation number within that period of time. Also keep in mind tracking numbers are given immediately upon shipping, so they may not be trackable online for 24 hours. Once again, be patient and try again the next day if your tracking number is not in the system yet.
We cannot stress how important your PATIENCE is. Some websites that sell similar merchandise do not supply tracking numbers to all their Customers. Numberonefashion Co.,ltd understands you are anxious to get your items, and we want you to be happy with your shopping experience. We are happy to provide ALL CUSTOMERS with a tracking number. Some websites only offer tracking numbers if a shipment is delayed. Because we offer this service to you, we appreciate your patience and refraining from excessive inquiries about tracking numbers.
If you have questions about the delivery of your purchase, Numberonefashion Co.,ltd representative will be happy to assist you. Please read shipping guidines carefully before emailing us.
RETURN POLICY: BUYER IS RESPONSIBLE FOR RETURN SHIPPING COSTS
Any Customer has the right to inquire about a refund or exchange of item(s).
Numberonefashion Co.,ltd must approve the reason for return or refund.
Items mailed back to Numberonefashion Co.,ltd without notifying us first will not be accepted.
If we have not shipped your item yet, and for whatever reason you want a refund, please inquire with Numberonefashion Co.,ltd. We can refund you immediately. If you submit a dispute through Paypal, you will have to wait for your money, so please contact us first. We will be happy to assist you. However, we do not process refunds while merchandise is enroute to the customer.
Refunds: All refunds will be issued in the same form as payment (i.e. Paypal)
Exchanges: Customers are required to contact Numberonefashion Co.,ltd within 2 days of receiving item(s). Numberonefashion Co.,ltd will advise how exchange process works, and Customer must accept the terms of the exchange. Keep in mind, each exchange situation is different, so the terms will be set according to each situation.
WORN RETURNS that are sent back with obvious signs of wearing, including but not limited to marks, dirt on soles, odor, etc. WILL NOT BE ACCEPTED for exchange or refunds.
Customers are responsible for choosing the right shoe and size, however mistakes do happen
Nacceptable reasons for a refund or exchange may encompass, but are not limited to, the following: o 1. Color(s) of the merchandise are darker/lighter than displayed o 2. Merchandise had minor color differences from the picture o 3. Merchandise does not fit (i.e. due in part of error by the customer) o 4. Damaged or used merchandise after usage by the customer o 5. Damaged merchandise incurred during the course of delivery
If a mistake was made by the customer regarding color, type, or size, we will accept an unworn, unused exchange, but we will charge a 15% restocking fee, and customer will be responsible for the shipping back.
Customers with return, refund, or exchange inquires MUST contact customer service at ellafang0801@gmail.com within 2 business days from the date of delivery. In this instance, the Customer will be responsible for paying the shipping costs to send back to Numberonefashion Co.,ltd. It is recommended that Customers with returns obtain a tracking number to ensure the delivery of their item(s) back. Aj fashions will notify the Customer immediately upon receipt of returned items. Numberonefashion Co.,ltd cannot be held responsible for any returned items that or lost or not delivered, if they do not have a tracking number.
Item(s) must be returned in their original condition, including any accessories (i.e. shoelaces, original tags, original box) still attached. The item(s) will not be accepted damaged due to poor return shipping. The shoe box should not be taped up a just sent back. The shoe box must remain in good condition for resale.
Numberonefashion Co.,ltd reserves the right to void any exchange or refund if these criteria are not met. All returns must be sent within 5 business days of receiving order to be eligible for an exchange or refund.
AJ fashions wishes to ensure your continued satisfaction. For all online purchases, if you wish to modify your order, please send an email as soon as possible to ellafang0801@gmail.com. We will make every effort to accommodate your request. However, once a product has left the premises to be shipped out to the Customer, the purchase will not be eligible to be canceled or modified.
Numberonefashion Co.,ltd offers reasonable prices on unique and unreleased merchandise that are hard to find anywhere else. For this reason, we have many satisfied customers. All merchandise are factory variants and are custom altered.
Products: Numberonefashion Co.,ltd products depicted on this site are a representation of the Numberonefashion Co.,ltd Collection. The style, designs, colors, and availability of items depicted on this site are subject to change at any time without notice.
Customs Charges (Duties)
Some orders for more than 4-5 pairs may be subject to a small customs duty charge All shipments passing through customs are listed as either gifts or samples (not for resale) Bulk orders are drop-shipped from Asia, and are also possibly subject to customs duties We are not responsible for, nor obligated to pay any customs duty taxes for orders placed with us Customs duty charges are rare, but not too expensive when they do occur (20% of shipment value) Duties are based on the value of the shipment. ($100 and under, usually no tax charged) For this reason, shoes and clothing may have a customs value of only $10-$50 each
Q.) Is my information secure?
A.) All orders are processed using Paypal, which is a secure payment site. All Personal/payment information is kept secure and confidential through Paypal. Please visit www.paypal.com for more information about their privacy policies.Aj fashions keeps Customer information on file through Paypal's secure Servers for future orders. We will not supply any of your information to third parties.
Q.) Are these items variants?
A.) Yes but with top grade A quality.
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